Power Skill: Power Statements

The words you use with customers matter. They impact both the customer’s confidence in you and your confidence in yourself. We often attempt to sound “nice” but undermine what we need to communicate with the customer. By implementing the Power Statements Skill, you’ll immediately improve your confidence and the impact you have on customers. What You'll Get: • Power Statements Skill • Step-by-step learning with practice examples • Downloadable Power Skill guide and desk-reference • The ability to implement this Power Skill today