Accelerate your path to driving retention and growth - profitably - with one of our fractional CCOs.

You can get the expertise of an experienced Chief Customer Office (CCO) before you otherwise would by contracting one of our CCOs part-time.

Working closely with your existing team, your fractional CCO will:

Identify current strengths, weaknesses, and opportunities in how you onboard, retain, grow, and support your customers.
Develop a long-term plan for how your customer organization will maximize customer growth and scale the company profitably.
Identify and enact the initial and subsequent steps to realize the long-term plan.

Working closely with your existing team, your fractional CCO will:

Define the right roles and organizational structure to delivery retention and growth.
Identify opportunities for efficiencies - where to invest and where to divest.
Define how the customer organization will work with other organizations across the company.

Working closely with your existing team, your fractional CCO will:

Define job descriptions, levels, and career paths.
Evaluate the current team, identify leaders and opportunities to hire, and create individualized development plans.
Coach their direct reports to develop them as leaders.

Working closely with your existing team, your fractional CCO will:

Define a clear set of metrics for customers and each department to ensure customers and the company succeed.
Ensure consistent measurement of key metrics.
Establish reporting and correction cadences to drive action and ongoing relevance.