Conventional methods produce conventional results.
See the impact of our unconventional yet proven playbooks and skills.
89%
Reduction in Early Customer Churn
84%
Decrease in Rep Onboarding Time
100%
Reps report having greater confidence on calls
150+
Certifications issued in 2023
Up-skill your people with the right training.
Our three expert training programs have proven to increase customer retention, improve rep performance, and enable departments to scale.
ADVANCED
POWER
SKILLS
CUSTOMER SUCCESS
Next level skills for seasoned Customer Success professionals.
LEADERSHIP POWER
SKILLS
REVENUE LEADERSHIP
Proven leadership development for current and emerging leaders.
Each of our three programs is tailored to your company, your teams, and your unique mission.
Core Power Skills Training
The Key Skills for All Revenue Team Reps
CORE
POWER
SKILLS
REVENUE TEAMS
Duration:
-
4 weeks, 2 hours per week
Participants:
-
Teams of 5+
-
Private Team Training
Who is this for?
-
Customer Success Managers
-
Account Managers
-
Support Agents
-
Account Executives
-
BDRs & SDRs
-
Revenue Team Leaders
Training Outcomes:
-
Better customer retention
- Improved Rep Skills
- Improved Rep Confidence
- Identify true customer goals
- Scalable new hire training
- Revenue Team Certification
SCHEDULE
• The 3 Laws of Customer Retention
• Identifying Customer Goals and Key Results
• Successful Customer Workshop
CORE CUSTOMER POWER SKILLS
• Power Statements
• Start With Why
• Upleveling
• Set The Target
x8
• Meeting on Purpose
• Starting With Purpose
• Redirecting
• Driving Next Steps
TEACHING METHODS
-
Private, tailored training for your company and teams
-
Live training sessions with direct feedback
-
Rep and Manager Workshops
-
Real-time role plays and exercises
-
Downloadable guides, decks, scripts, and templates
“Working through the 8 Power Skills greatly helped me hone in on how to effectively identify customers' concerns and establish a specific strategy on how they will achieve results.
The structure of this method gave me confidence in how to drive the conversation forward and properly show a customer how they know they will win.”
Ian Nyberg
Account Executive, Drip
Advanced Customer Power Skills:
Next Level Skills For Customer Success Teams
ADVANCED CUSTOMER POWER-SKILLS
CUSTOMER SUCCESS
Duration:
-
4 weeks, 2 hours per week
Participants:
-
Teams of 5+
-
Private Team Training
Who is this for?
-
Customer Success Managers
-
Account Managers
-
Customer Success Leaders
Training Outcomes:
-
Increased Customer Retention
- Ability to predict customer risk
- Decrease issue resolution time
- True Customer Health Report
- Advanced Customer Sucess Certification
SCHEDULE
• Leading vs. Lagging Indicators
• True Root Causes of Churn
• How to Identify At-Risk Customers
ADVANCED CUSTOMER POWER SKILLS
• Key Customer Actions
• Committing to Action
• Following Up
• Acknowlogize
x7
• Escalating on Purpose
• Anchor to Results
• Headlines Method
TEACHING METHODS
-
Private, tailored training for your company and teams
-
Live training sessions with direct feedback
-
Rep and Manager Workshops
-
Real-time role plays and exercises
-
Downloadable guides, decks, scripts, and templates
-
Mock Process Modelling
Tailored Training Programs. On-Demand.
Each of our three training programs comes with on-demand content that provides both supplementary training and ongoing reinforcement of your new skills.
Additionally, your team will have lifetime access to our template library, stocked with ready-to-use presentations, skill guides, templates, and more.
Leadership Power Skills:
Proven Skills For Current & Emerging Leaders
LEADERSHIP
POWER
SKILLS
REVENUE LEADERSHIP
Duration:
-
4 weeks, 2 hours per week
Participants:
-
Leadership Teams of 2+
-
Private Team Training
Who is this for?
-
Revenue Team Leadership
-
VP's, Directors, Managers
-
Sales, CS, Operations
Training Outcomes:
-
Become expert leaders
-
Improved customer retention
-
Reduce Team & Rep Burnout
- Ability to scale your teams
- Effective Team Operations
- Cross-Departmental Alignment
- Expert Leadership Certification
SCHEDULE
• Five Core Management Principles
• Leadership vs. Management
• Managing to Correct Expectations
LEADERSHIP POWER SKILLS
• Quality Monitoring
• Effective 1x1's
• Team Meetings
• Employee Success Strategy
• Role Play Method
• Measure & Materialize Results
x6
TEACHING METHODS
-
Private, tailored training for your leadership teams
-
Live training sessions with direct feedback
-
Leadership workshops and follow-throughs
-
Real-time role plays and exercises
-
Downloadable guides, decks, scripts, and templates
-
Mock Process Modelling
How Do We Ensure Your Success?
BEFORE
Pre-Training Sync
We meet with you before training starts to learn and understand your unique use case and team needs.
DURING
Tailored Fit
We take our proven methods and tailor the training, workshops, and exercises to your specific teams.
AFTER
Post-Training Support
Once a client, always a client. We'll be a resource you can contact for additional guidance and support.
Example Training Guides & Templates
A small sample of our training & resource library, which is available to each one of our clients. For life.
